Service
From installation guidance and operator training to maintenance, spare parts and warranty service, Honest Machinery helps keep your automatic filling machine or complete packaging line running reliably.
Remote technical assistance and optional on-site engineer support are available according to your project requirements.
Filling Machine Installation Support
“Our installation materials help customers connect, set up and start their machines correctly. Remote guidance is available throughout the installation and commissioning process.”
- We provide coded stickers on different parts of the equipment to guide customers on how to connect the machine and circuits.
- Disassembly and installation videos for the equipment are promptly provided to customers, demonstrating how to install the equipment and aiding in their understanding
- Manuals in different languages and circuit diagrams of the equipment are provided according to customer requirements
- Live support by video call or WhatsApp
Operator Training and Machine Acceptance
“Customers can receive machine-operation training during Factory Acceptance Testing at our Suzhou facility. Remote training and optional on-site engineer service are also available.”
- Once the equipment is tested, we invite customers to our factory at any time for acceptance and learning. We also support third-party testing and inspection at the customer's request.
- Our engineers have years of experience traveling abroad and providing after-sales service, ensuring flawless operation of any equipment purchased from us.
- We can arrange for engineers to install and debug equipment directly at the customer's factory. However, round-trip airfare, accommodation, and meals will be borne by the customer
Filling Machine Maintenance Support
“Clear maintenance procedures help improve machine stability and reduce unexpected downtime. Our technical team provides troubleshooting guidance, maintenance instructions and spare-parts recommendations.”
- Generally, whether customers visit us or we send engineers, installation and training typically take 3-10 days, depending on the equipment type
- Our engineers, with over 15 years of experience, focus on crafting customized filling machinery. We tailor equipment to customer product and equipment requirements, ensuring complete suitability.
- We assure all buyers: if the equipment is of poor quality or can't run your product, we guarantee a 100% full refund
Two-Year Filling Machine Warranty
“Every Honest Machinery filling machine includes a two-year warranty under the agreed warranty terms. Confirmed manufacturing defects are handled through technical assistance and eligible replacement parts.”
- Two-year warranty coverage
- Technical diagnosis of reported issues
- Long-term spare-parts availability
- If the equipment fails to meet quality standards or run your product, we assure a 100% refund. Shop with confidence, use with peace of mind
