Service
We assure every customer buying from us a worry-free experience, from providing customized design blueprints to equipment installation and spare parts. Rest easy knowing we’ve got you covered
Installation
“Our equipment is simple to install and operate; over 90% of customers can install and use the equipment based on the provided materials.”
- We provide coded stickers on different parts of the equipment to guide customers on how to connect the machine and circuits.
- Disassembly and installation videos for the equipment are promptly provided to customers, demonstrating how to install the equipment and aiding in their understanding
- Manuals in different languages and circuit diagrams of the equipment are provided according to customer requirements
- We offer real-time assistance through platforms like WeChat, WhatsApp, or Zoom to help customers resolve any sudden or unfamiliar issues
Training
“We can send engineers to your location for installation and service, and we also welcome customers to our factory for training to ensure optimal equipment operation.”
- Once the equipment is tested, we invite customers to our factory at any time for acceptance and learning. We also support third-party testing and inspection at the customer's request.
- Our engineers have years of experience traveling abroad and providing after-sales service, ensuring flawless operation of any equipment purchased from us.
- If needed, we can arrange for engineers to install and debug equipment directly at the customer's factory. However, round-trip airfare, accommodation, and meals will be borne by the customer
Maintenance
“We promise: all equipment purchased from us is backed by comprehensive after-sales service and lifetime benefits.”
- Generally, whether customers visit us or we send engineers, installation and training typically take 3-10 days, depending on the equipment type
- Our engineers, with over 15 years of experience, focus on crafting customized filling machinery. We tailor equipment to customer product and equipment requirements, ensuring complete suitability.
- We assure all buyers: if the equipment is of poor quality or can't run your product, we guarantee a 100% full refund
Warranty
“Any equipment purchased from us comes with a two-year warranty. If the quality is poor or it can’t run your product, we guarantee a 100% full refund for your peace of mind.”
- Within two years, we provide free replacements and cover shipping for parts under 10kg damaged due to quality issues, not deliberate damage
- If the equipment fails to meet quality standards or run your product, we assure a 100% refund. Shop with confidence, use with peace of mind
